At Beyond Pets, we want you to enjoy great savings — but we also need to keep our pricing fair and manageable for all customers. This Discount Code Policy outlines how discount codes and promotional codes (“discount codes”) work on our website and in our store.
1. How to Redeem Discount Codes
- Discount codes must be entered at checkout to apply the discount.
- It is the customer’s responsibility to ensure the code is entered correctly and before completing the purchase.
- Discount codes cannot be applied to orders after they are completed.
2. Validity & Expiry
- Unless otherwise stated, discount codes are valid for a limited period only as specified in the offer or promotional material.
- Codes may be valid for both online and in-store purchases where explicitly stated.
- Once expired, a discount code cannot be used or re-activated.
3. Conditions of Use
- Discount codes may only be used once per customer unless specified otherwise.
- Codes may be subject to minimum spend criteria, product exclusions, or other specific conditions outlined in the promotional communication.
- Some discount codes may only apply to selected products, categories, or dates.
- Unless otherwise stated, discount codes cannot be used in conjunction with other promotional offers, price matches, loyalty points redemptions, or special pricing events.
4. Combining Discount Codes
- Only one discount code may be applied to an order at a time, unless explicitly stated.
- Stacking of multiple promotional codes on the same transaction is generally not permitted.
5. Limitations & Exclusions
- Discount codes do not apply to live animals, taxes, shipping fees, gift cards, or services unless specifically included in the terms of the promotion.
- A discount code may be void if used in error, fraudulently, or in a way that violates this policy.
- Beyond Pets reserves the right to refuse or cancel any order or code redemption that appears to be fraudulent or violates this policy or applicable law.
6. Abuse of Discount Codes
- Abuse of discount codes, including attempts to use expired, unauthorised, mis-represented, or manipulated codes, may result in the cancellation of the order, refusal of future code use, or restriction from accessing promotional offers.
- Persistent or deliberate abuse may result in account suspension or ban.
7. Changes to the Policy
- Beyond Pets reserves the right to change, modify, or discontinue discount codes or this policy at any time without prior notice.
- If changes affect redeemed or existing discount codes, we will honour valid codes in accordance with their original terms wherever reasonably possible.
8. Questions
If you have questions about how discount codes work or need help applying one at checkout, our customer service team is happy to assist.