This Privacy Policy describes how Beyond Pets (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.
Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Examples of personal information collected:
- Version of web browser
- IP address
- Time zone
- Cookie information
- Pages or products viewed
- Search terms
- How you interact with the site
Purpose of collection:
- To load the website accurately for you
- To perform analytics on site usage to optimise our website
Source of collection:
Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels
Disclosure for business purposes:
Shared with our processor Shopify
Order Information
Examples of personal information collected:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Purpose of collection:
- To provide products or services to you
- To process your payment
- To arrange shipping
- To provide invoices and order confirmations
- To communicate with you
- To screen orders for potential risk or fraud
Source of collection: Collected from you
Disclosure for business purposes:
Shared with Shopify, payment gateways, and shipping providers
Customer Support Information
Examples of personal information collected:
- Information you provide when contacting us
Purpose of collection:
- To provide customer support
Source of collection:
- Collected from you
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfil our contracts with you.
For example:
- We use Shopify to power our online store
- We may share your personal information to comply with laws and regulations, respond to lawful requests, or protect our rights
Behavioural Advertising
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example:
- We use Google Analytics to help us understand how customers use the website
- We may share information about your use of the website with advertising partners
You can opt out of targeted advertising by:
- Adjusting your browser settings
- Using advertising opt-out tools provided by third-party services
Using Personal Information
We use your personal information to:
- Provide our services
- Fulfil orders
- Process payments
- Communicate with you
- Provide customer support
- Improve our website and services
Retention
We retain your personal information for our records unless and until you ask us to delete this information, or unless we are required to retain it by law.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or significant effect on you.
Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
- To exercise these rights, please contact us using the information below.
Cookies
Cookies are small data files placed on your device when you visit our website. We use cookies to improve your browsing experience, analyse website traffic, and remember your preferences.
You can control and manage cookies through your browser settings.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for legal, operational, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.