Orders

Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to make changes. Please contact us as soon as possible and we’ll do our best to help.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to view past orders and track deliveries more easily.

I entered the wrong address — what should I do?

Contact us immediately. If the order hasn’t been shipped, we may be able to update the address.

Animals

What types of animals do you sell in-store?

We offer a range of animals including fish, reptiles, birds, and small animals, subject to availability.

Can I reserve an animal?

Animal availability changes regularly. Please contact us in-store or by phone to discuss options.

Are animals health-checked before sale?

Yes. Our team monitors animal health daily and provides care guidance before purchase.

Shipping

Do you offer local pickup?

Yes. Local pickup is available in Toowoomba — select this option at checkout.

Do you provide care guides?

Care advice is available in-store and through our team. Some product pages may also include guidance.

Do you offer setup advice for aquariums and enclosures?

Absolutely. We’re happy to help with tank setup, filtration, heating, lighting, and habitat planning.

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